Nobody expects to get sick or injured whereas on trip. However even with cautious planning, medical emergencies can occur. Whether or not it’s meals poisoning, a sprained ankle, or one thing extra severe, getting medical care in another country can really feel overwhelming. Language obstacles, unfamiliar healthcare methods, and sudden prices can add stress to an already troublesome state of affairs.
The excellent news is that when you’ve got TuGo Emergency Medical Insurance, you’re by no means alone. TuGo’s in-house Emergency Help workforce is offered 24/7 to assist with medical emergencies and journey interruptions, guaranteeing you get the care you want with out pointless trouble. Right here’s a step-by-step information on what to do in a medical emergency whereas travelling.
Step 1: Search Medical Assist Instantly
Your well being comes first. For those who or a liked one is dealing with a medical emergency, act shortly:
- Name the native emergency quantity (e.g., 911 within the U.S., 112 in Europe, 000 in Australia).
- Go to the closest hospital or clinic for pressing care.
- For minor points, go to an area pharmacy or walk-in clinic for medical recommendation.
Reminder: In lots of circumstances, TuGo could possibly prepare direct cost with medical service suppliers like hospitals or clinics, so that you don’t must pay out of pocket whereas travelling. Nevertheless, in some hospitals, direct billing isn’t at all times obtainable, particularly in locations outdoors of North America, so it’s finest to call ahead to confirm.
Want Digital Medical Recommendation?
For those who’re feeling unwell however don’t suppose a hospital or clinic go to is critical, TuGo Telemedicine could also be a handy choice. This service connects you with a medical skilled who can assess your signs and advocate the very best plan of action—whether or not that’s at-home care, a prescription, or an in-person go to.

Step 2: Contact TuGo’s Emergency Help Staff
When you’re secure, contact TuGo’s 24/7 Emergency Assistance team for assist. They may help with:
- Confirming your protection and coverage particulars.
- Discovering a trusted hospital or clinic in your location.
- Arranging direct billing, when attainable, so that you don’t must pay upfront or in different conditions, advising you of the hospital’s billing course of.
- Coordinating medical remedy and extra journey help if wanted.
- Guiding you thru the declare course of, ought to you want to submit bills later.
TuGo’s workforce is only a telephone name away, guaranteeing you obtain the fitting care with out pointless delays.
Step 3: Maintain TuGo’s Contact Data Helpful
Earlier than your journey, save these necessary particulars:
- Your Digital Protection Card connected to your success electronic mail and likewise obtainable so as to add to your Google or Apple Pockets
- The TuGo Wallet App, to get in contact with TuGo throughout an emergency
- Your Coverage Affirmation E-mail (additionally consists of emergency numbers)
- TuGo’s Web site & Toll-Free Helpline
Step 4: Maintain Your Medical Receipts and Paperwork
For those who’ve paid for medical care out of pocket, submitting a declare is easy:
We’ve made the method simple so you will get reimbursed as shortly as attainable.

Medical emergencies whereas travelling could be irritating, however figuring out what to do and who to name could make all of the distinction. By protecting TuGo’s emergency assistance number helpful, understanding your protection, and appearing shortly when wanted, you’ll be able to deal with any sudden state of affairs with confidence.
TuGo is proudly Canadian owned and operated, and we’re right here to make sure you obtain the absolute best care, regardless of the place your travels take you. With 24/7 multilingual assist and seamless claims help, you’ll by no means must face a medical emergency alone.
Joyful travels,
Monique